Gate News message, April 13, a certain crypto exchange said it is being extorted by a criminal organization, which has threatened to publish videos of access to its internal systems. The exchange emphasized that no systemic intrusion has occurred, that customer funds have always been safe, and that it will not pay a ransom to the attackers. The exchange disclosed that the incident stemmed from improper access by personnel related to the customer service team. It occurred in two separate independent incidents, involving limited data access for approximately 2,000 accounts (about 0.02% of total users). The exchange has identified the individuals involved, revoked their access, notified affected users, and strengthened security controls. Nick Percoco, the exchange’s chief security officer, said the company has been working with law enforcement agencies to investigate and believes it has evidence to track down and arrest the individuals involved. He noted that the current attacks show a trend of “internal infiltration + social engineering tactics,” reflecting that the crypto industry continues to face security challenges amid high-value assets and complex technical environments.
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